Our technical support team is available 24/7. Once they assess the issue and if needed, they will coordinate expedited replacement no questions ask.
We’re happy to re-train investigators on any piece of equipment, as needed by the site or the sponsor.
While this is extremely rare, our technical support team will collaborate with the study team around the world to perform the updates.
Our logistics team coordinates directly with customs officials to ensure neither you or the site gets involved in this process. Shipments are released fast without involving the study team.
We always ship using DDP Incoterms (i.e. Quipment pays all duties and taxes in advance). If there are any additional questions from local officials, we’ll handle them.
We’re glad to use any courier account which you instruct us to use. Consider it done!
Don’t worry, there is no commitment on the rental duration. You will not be billed for unused time.
Routine checks or maintenance are included in our service package. We’ll handle these so you can focus on the study.
You ask for this online through our portal, Quipsite. This is the fastest way to secure speedy shipments from our closest warehouse.