Sales Supervisor

MAIN MISSIONS:

Working closely with the Sales Offer Department, the Sales Supervisor:

·        Manages Sales Team on a dedicated customer portfolio

·        Ensures the proper coordination of the Sales department

·        Participates in the definition and application of processes

·        Is responsible for the activity’s performance indicators

ROLES AND RESPONSIBILITIES:

o Participate in the definition of the Sales Offer strategy and ensure its proper application

o Ensure the proper application of practices related to the business sector

o Assist the Sales Offer Manager in the continuous improvement of the service

o Coordinate the management of the client portfolio.

o Ensure the proper management of quotations requests on a daily basis, from customer need identification to closing of the deal.

o Ensure that internal and client processes are implemented and followed

o Be the support for Sales Team in case of difficulties, negotiations and in the search for solutions with Clients

o Be responsible for the update and analysis of the team’s performance indicators.

o Drive commercial analysis in order to maximize volume and profitability.

o Feedback Business Development, Key Account and upper management on business opportunities detected.

o Apply commercial strategy defined by Business Development and Key account.

o Act as the team’s liaison with other departments (Business Development, Supply Chain, Sales Administration, Technical Support, Warehouse, etc.)

INTERFACES:

o       Externally:

.   Customer management

o        Internally:

.   All departments (Sales Administration, Supply Chain, Technical Support, Program Manager, Management Committee,

.   Interface with Regional Unit Managers (Quipment INC and Quipment KK).

PROFILE:

·        Graduated from a Bachelor or a Master’s in Business School or Project Management.

·        Business or Technical background with at least 5 years professional experience (commercial manager, project manager).

·        Fluent in English.

·        French is a plus or any foreign language.

·        Good communication skills.

·        Process, results and quality oriented.

·        Autonomous and dynamic

·        Strong affinity to client relationship with flexible mindset.

·        Experience in medical sector is a plus.

·        Proficient in computing system.

OBJECTIVES & KPIs:

o   Hit rate.

o   Value of signed Pos

o   Quotations volume

o   Average value of quotations.

o   Quotation turnaround.

o   Client satisfaction.